SHIPPING POLICY

At Manikaya, every order is carefully checked, packed, and prepared before being handed over to our delivery partner. We aim to make your shopping experience smooth from the moment you place your order until it reaches your doorstep.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it.

Orders are generally dispatched within 1–3 business days. During festivals, promotional campaigns, sales, or periods of unusually high order volume, processing may take a little longer.

Once your order has been shipped, you will receive the available tracking details through your registered contact information.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote locations, difficult-to-reach areas, weather conditions, public holidays, or other circumstances beyond our control may result in additional delivery time.

Estimated delivery timelines are indicative and should not be considered guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Manikaya may offer free shipping or promotional shipping offers on selected orders, products, or during specific campaigns.

4. Tracking Your Order

After your order has been dispatched, you may receive a tracking number or tracking link from us or our delivery partner.

You can use the provided tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed over to the courier.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, contact number, and other required delivery information at the time of placing an order.

Manikaya will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address, repeated delivery failure, or the recipient being unavailable, additional shipping charges may apply if the customer requests re-dispatch.

6. Delayed or Failed Deliveries

Although we work with reliable delivery partners, certain circumstances such as weather conditions, transportation issues, operational delays, public holidays, strikes, incorrect addresses, or unforeseen events may affect delivery timelines.

Manikaya cannot be held responsible for delays caused by circumstances outside our reasonable control.

If your shipment appears to be significantly delayed, please contact our support team with your order details so that we can assist you.

7. Damaged Package at Delivery

Please carefully inspect the outer packaging when you receive your order.

If the package appears visibly damaged or tampered with, we recommend documenting the condition of the parcel and recording a continuous unboxing video while opening it.

If any product is damaged or missing, please contact Manikaya support immediately with the unboxing video and relevant order details. This helps our team investigate the issue with the shipping partner and determine the appropriate resolution.

8. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the applicable COD option and charges will be displayed during checkout.

COD availability may vary depending on the delivery location and courier service.

9. International Shipping

At present, Manikaya's shipping availability may be limited to selected locations. International shipping, where available, may be subject to additional shipping charges, customs duties, taxes, or other applicable fees.

Any customs duties, import taxes, or charges imposed by the destination country are the responsibility of the customer unless specifically stated otherwise.

10. Contact Us

If you have questions regarding your shipment, delivery status, or any issue with your order, please contact the Manikaya support team with your order number and registered contact details.

We will do our best to assist you and help ensure your order reaches you safely.

Thank you for choosing Manikaya.